At Thomas Focus, we strive for customer satisfaction. If you are not completely satisfied with your order, please refer to the guidelines below for returns and refunds.
1. Returns
We accept returns if the product is defective, damaged, or not as described. Returns must be initiated within 7 days of receiving the product.
2. Refunds
Refunds will be issued only if the product is returned in its original condition. Refunds will be processed to your delivery address once the return is received.
3. How to Initiate a Return
To initiate a return, please contact us at [email protected]. Include your order number and the reason for the return.
4. Cash on Delivery
Since we only accept Cash on Delivery (COD) payments, any refunds will be processed through store credit or adjusted in future orders.
5. Non-Returnable Items
Products that have been opened or used, or products that are not in their original condition, are not eligible for return or refund.
6. Return Shipping Costs
You are responsible for any shipping costs incurred when returning an item unless the item was damaged or defective upon receipt.
For further inquiries regarding returns or refunds, please email us at:
Email: [email protected]